Frequently Asked Questions
What areas do you deliver to?
We offer same-day and overnight courier services across all major centres in New Zealand, including Auckland, Wellington, Christchurch, and regional locations.
Do you provide same-day delivery?
Yes. Our express delivery service can deliver your parcel in as little as 15 minutes within metro areas, depending on the location and package size.
Can I send large or heavy items with Urgent Couriers?
Absolutely. We specialise in large item courier services for bulky, oversized, or heavy parcels. We’ll collect and deliver items up to 25kg and beyond.
Do you offer chilled or temperature-controlled delivery?
Yes, we provide chilled delivery services using temperature-controlled vehicles for perishable or sensitive goods.
Are you certified to handle dangerous goods?
Yes. Our dangerous goods courier service is managed by certified drivers and fully complies with New Zealand’s DG transport regulations.
Can I book a courier to pick up mail or parcels from my office?
Yes, we offer scheduled and on-demand mail and parcel pickup services. Ideal for businesses, our team collects directly from your premises.
Do you integrate with Shopify or e-commerce platforms?
We do. Our Shopify courier integration enables automated label generation, tracking, and dispatch — streamlining your fulfilment process.
Is there a weight or size limit for parcels?
For standard deliveries, parcels should generally not exceed 25kg. Larger items can be handled under our large items delivery service.
How do I open a business account?
You can open an account online in minutes. Our team will be in touch to tailor the right solution for your business needs.
Can I track my delivery?
Yes. All deliveries include live tracking, with real-time updates available via our customer portal.
What industries do you work with?
We serve a wide range of industries including e-commerce, healthcare, legal, hospitality, and government — anyone who values fast, secure delivery.