Cold chain you can count on
Chilled freight only works if it stays cold the whole way. Urgent Chilled runs its own pre-cooled, refrigerated fleet, from vans up to 10-pallet trucks, so your goods go from your chiller to theirs without breaking the chain.
Three temperature ranges
Chilled +2 to +4°C, frozen -11°C and ambient +15 to +25°C.
Temperature logged
Every vehicle is temperature logged, with cold chain records available on request.
Traceable the whole way
Live tracking and proof of delivery, so you know the moment it reaches the chiller.
Choose the range the job needs
- Chilled: +2 to +4°C for fresh food, dairy and produce.
- Frozen: -11°C for frozen goods that cannot thaw.
- Ambient: +15 to +25°C for goods that need a steady temperature.
Chilled delivery, sorted end to end
Pre-chill or pre-freeze your goods, enter the pickup and delivery, and you see the price before you pay.
A refrigerated vehicle collects at the right temperature, and you watch it move from the moment it is collected to the moment it is in the chiller.
Chilled delivery
Kept cold from pickup to drop-off.
Why Choose Our Chilled Courier Service?
- Three temperature ranges: Chilled +2 to +4°C, frozen -11°C, and ambient +15 to +25°C.
- Pre-cooled, refrigerated fleet: 14 vehicles, from vans up to 10-pallet trucks.
- Temperature-logged vehicles: Cold chain records available on request.
- Same-day and overnight on our own fleet: Auckland, Whangārei, Waikato and the Bay of Plenty.
- Parcel to pallet: No minimum, from a single parcel up to a full 10-pallet load.
- MPI registered (NP1): Auckland and Hamilton depots, with a food safety plan.
Who Uses Our Chilled Freight Services?
- Food and beverage suppliers: Chilled and frozen food on scheduled runs and point-to-point, for hospitality, retail and wholesale customers.
- Medical and health suppliers: Point-to-point delivery of temperature-sensitive medical freight, including vaccines. If your freight needs a certified cold chain, talk to us first.
- Distributors and wholesalers: Refrigerated stock moved same-day and overnight across our network, with partner networks for the rest of New Zealand.
Tips for Sending Chilled Goods
- Pre-chill or pre-freeze goods before pickup: This helps them hold temperature for the whole journey.
- Tell us the temperature range when you book: Each vehicle runs one range per trip.
- Pack goods ready to travel: Our refrigerated vehicles keep them cold; we don’t supply chilly bins, gel packs or dry ice.
- Label clearly: Mark items “Perishable”, “Keep Chilled” or “Keep Frozen”.
- Book early by email or phone: Point-to-point chilled is booked by email or phone. Scheduled runs can be booked online.
- Ask for a temperature record or alert: Records are available for logged vehicles, and alerts can be set up for point-to-point jobs.
What temperatures can you carry?
Three ranges: chilled at +2 to +4°C, frozen at -11°C, and ambient at +15 to +25°C. Each vehicle runs one range per trip, so let us know what you’re sending when you book.
Where do you deliver chilled and frozen goods?
Same-day and overnight on our own fleet across Auckland, Whangārei, Waikato (including Rotorua and Taupō) and the Bay of Plenty (including Whakatāne). Taupō runs Monday, Wednesday and Friday. Tauranga to Auckland is overnight, or same day as a special service. Beyond our own network, chilled goes through partner networks: generally overnight to the lower North Island, and generally 2 days to the South Island, depending on weather and location.
Can I get a temperature record for my delivery?
Yes, for deliveries on our temperature-logged vehicles. Logging records the air temperature inside the vehicle to show the cold chain was kept; it doesn’t measure the temperature of the product itself. Just ask when you book. For point-to-point jobs, we can also set up a temperature alert for your job on request.
Are you MPI registered?
Yes. Our Auckland and Hamilton depots are registered under MPI National Programme 1 (NP1), and we work to a food safety plan. We can provide our certificate on request.
Can you carry dry ice, dangerous goods or biological samples?
In Auckland, our dangerous goods licensed couriers can carry DG and biological samples. Outside Auckland, our drivers can carry up to 49kg of dry ice in packaging. Please talk to us before booking.
How big a load can you take?
There’s no minimum. We carry anything from a single parcel up to a full 10-pallet load.
Do you deliver chilled after hours or on weekends?
Only by pre-arrangement. Contact us ahead of time and we’ll plan it with you.
How do I book a chilled delivery?
Email cs@urgent.co.nz or call 0800 URGENT (0800 874 368). Point-to-point chilled is booked by email or phone, and scheduled run services can be booked online. You can book on account, or pay by credit card for a one-off job.
Do you deliver chilled nationwide?
Yes. Outside our own network, chilled freight travels through partner networks: generally overnight to the lower North Island, and longer to the South Island depending on weather and location.
What happens if the temperature goes out of range?
On multi-drop runs, drivers watch the temperature themselves, because frequent door openings would trigger automatic alerts falsely. For point-to-point jobs, we can set up a temperature alert for your job on request.
Can you carry vaccines or pharmaceuticals?
We carry chilled and frozen medical freight, including vaccines. We don’t offer a certified cold chain such as GDP, so if your freight needs one, talk to us first.
How does a chilled courier keep goods cold in transit?
Our refrigerated vehicles hold one temperature range per trip, so goods stay at the right temperature from pickup to drop-off. Pre-chill or pre-freeze your goods before collection. Temperature logging is available on our logged vehicles; just ask when you book.
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