Chilled Freight and Courier Services NZ

Temperature-controlled, same-day, tracked

Urgent Couriers is a chilled courier specialist, moving temperature-controlled goods quickly and carefully across New Zealand. Same-day delivery, live tracked from despatch all the way to your customer’s door, with easy booking and proof of delivery on every job. When what you are sending has to stay cold, that is exactly what we are built for.

Temperature-controlled, start to finish

Our temperature-controlled fleet keeps your chilled goods within range from pickup to drop-off, so supplies, samples and products arrive in the condition they left in. Whether it is a one-off urgent run or a regular chilled delivery, the cold chain holds the whole way. For urgent jobs in Auckland, we can have chilled goods delivered in as little as 90 minutes.

Tracked the whole way

A chilled delivery needs to be watched, not just sent. Every job carries live tracking from despatch to delivery, so you and your customer can follow it in real time, with GPS-verified proof of delivery once it lands. If anything needs a decision along the way, a real person answers the phone and sorts it.

Built by couriers, 37 years on

We have been moving New Zealand’s urgent deliveries for 37 years, and chilled is one of the specialist jobs we are trusted with because it cannot afford to go wrong. Urgent is New Zealand owned and family run. Wherever you are, our experienced chilled courier drivers will get your goods there, cold and on time.

For a chilled courier that keeps the cold chain intact and your delivery on schedule, talk to Urgent Couriers.

Built for deliveries that can’t fail.

Why Choose Our Chilled Courier Service?

Temperature-Controlled Fleet – Purpose-built vehicles keep chilled goods at the correct temperature from pick-up to drop-off
Same-Day, Time-Definite Delivery – Guaranteed fast turnaround with live tracking and proof of delivery
Live Dashboards for Customers – Book and monitor your chilled deliveries in real-time via our online portal
Proven Reliability – 20+ years of courier experience and trusted by leading NZ businesses
Safe & Compliant Handling – Goods are delivered in accordance with strict handling standards for food, medical, and commercial items

Who Uses Our Chilled Freight Services?

Medical & Laboratory Clients – Temperature-sensitive diagnostic kits, samples, and pharmaceuticals
Food & Beverage Suppliers – Fresh or chilled goods delivered directly to hospitality and retail businesses
Corporate Offices & Catering Providers – Same-day chilled meal or event-related deliveries
Florists & Perishables Retailers – Keep products fresh and safe during same-day or urgent delivery
Distributors & Wholesalers – Fast fulfilment of refrigerated stock for B2B customers nationwide

Tips for Sending Chilled Goods

Pre-Chill Goods Before Pickup – To maintain temperature throughout the journey
Use Insulated Packaging Where Needed – Our fleet is temperature-controlled, but insulation adds an extra layer of protection
Label Clearly – Mark items as “Perishable” or “Keep Chilled” if applicable
Book Early for Time-Definite Delivery – Especially for urgent same-day orders
Monitor in Real-Time – Use your customer dashboard to track and confirm delivery milestones

Is there a weight or size limit for parcels?

For standard deliveries, parcels should generally not exceed 25kg. Larger items can be handled under our large items delivery service.

How do I open a business account?

You can open an account online in minutes. Our team will be in touch to tailor the right solution for your business needs.

Can I track my delivery?

Yes. All deliveries include live tracking, with real-time updates available via our customer portal.

What industries do you work with?

We serve a wide range of industries including e-commerce, healthcare, legal, hospitality, and government — anyone who values fast, secure delivery.

Do you provide B2B services outside of Auckland?

Yes. We offer nationwide B2B delivery with same-day, overnight, and regional courier solutions.

Open an Account Today

Talk to sales

Get started with fast, reliable delivery solutions tailored to your business.

BUILT BY COURIERS. RUN BY COURIERS

Why Our Clients Choose Us

Testimonials

Urgent has been Farro’s valued last mile delivery partner for our ecommerce business for a number of years, delivering both within Auckland and nationwide.

Rachael Allison – GM Marketing Farro Fresh

Urgent Couriers have been Dentons Kensington Swan’s preferred supplier for over 25 years. The team continue to provide outstanding service, are professional, friendly and go out of their way to deliver excellent service. The team always deliver in a timely manner and go above and beyond to meet our requests which include time-critical deadlines. The online technology is constantly updated and we are provided with live tracking details and proof of delivery email updates for every job. Urgent Couriers are a company that can be relied upon, and we would confidently recommend their service.

Lisa – Dentons Kensington Swan

Urgent has provided consistent delivery on our perishable goods within the stated delivery window. Given the delicate nature of the products and the importance of food safety, it is imperative that our meals are delivered with care and expediency. Our customers have high expectations and Urgent have been great at not only delivering a consistently good service but also working with us to smooth out any issues.

David & Becky – Founders and Directors – FED

We’ve been working with Urgent Couriers since day 1, in August 2015. Urgent has been a real strategic partner, anticipating any and all needs, be it geographical expansion or increase of volume for our fast growing business. Being strongly technology led, they develop ahead of time various applications we require to continually expand.

Thomas Dietz – CEO, Woop

I would just like to say what a great service this company provides- parcels always delivered on time in perfect condition anywhere in New Zealand. No matter what value your delivery, they are all treated with extra care, and the wonderful cool units provide the extra care when needed. My first and only port of call for efficient on time deliveries anywhere! Thank You Urgent Couriers!

Jenny – Barfoot & Thompson

Urgent couriers have been working with PB Technologies Ltd Head Office DC team for 8 years, with their amazing Live Track technology / easy-to-use booking page we have better visibility over our deliveries than ever before.

The team is always friendly and helpful and it is a welcome change to what we are used to with other local urgent delivery services.

Henry Peng – PB Tech

We also offer a range of other delivery services, including general logistics and courier services.