Mail and Parcel Pickup

Skip the post office, we come to you

Mail and parcel pickup, built for businesses that do not have time for the post office. Most businesses still send mail, statements, contracts, returns and urgent packages. But sending them usually means someone leaving their desk, queueing at the post office, paying for parking and losing half an hour they did not have. We do it differently. We come to you.

We collect, you keep working

Book a pickup and one of our drivers comes to your door, on demand or on a schedule that suits you. Your team stays at their desks and the mail still goes out. From a single urgent envelope to a tray of outgoing post, we handle the collection so it is one less job on someone’s plate.

On-demand or on a regular run

Some businesses need a one-off urgent pickup, others send every day. We do both. Set up a standing daily or weekly collection and your outgoing mail and parcels are picked up like clockwork, or call us when something needs to go now. Either way, a real person answers and sorts it.

Tracked from your desk to the door

Every pickup is tracked from collection through to delivery, with GPS-verified proof of delivery once it lands. Whether it is a contract that has to arrive signed or a batch of customer returns, you can see where it is the whole way, without chasing.

Built by couriers, 37 years on

We have been collecting and delivering for New Zealand businesses for 37 years. Urgent is New Zealand owned and family run, built on getting the small things right, the pickup that happens on time, the call that gets answered, the parcel that lands where it should.

For mail and parcel pickup that comes to you and saves your team the trip, talk to Urgent Couriers.

Built for deliveries that can’t fail.

Mail Pickup Services You Can Rely On

We make business mail easier with scheduled or on-demand pickup services. Perfect for:

→ Mail, correspondence, and statements for posting

→ Documents, contracts, and legal papers (chain of custody where required)

→ Cheques, deposits, and banking

→ Daily outbound for printers, marketing houses, and supply partners

For 37 years, we’ve collected mail directly from NZ business premises. One pickup window, one team, one account.

Parcel Pickup for Your Daily Deliveries

Running an ecommerce store, office, or retail location?

→ Urgent parcels and time-critical packages.

→ Returns from your customers ready for re-dispatch.

→ Samples, proofs, and product runs.

From a single Shopify store to a multi-site retailer running daily fulfilment, we scale to your volume.

For mail and parcel pickup that comes to you

Pickup Options to Suit You.

Different businesses need different pickup models.
Here’s the four we offer:

Daily scheduled pickups: Set and forget.
On-demand pickups: Book via the customer portal, web, or phone.
Bulk return pickups: Built for marketplaces, subscription boxes, and ecommerce returns at volume.
Flexible timing: Early morning, lunchtime, or late-day windows to fit your team’s day

You pick the frequency. We handle the rest.

Why NZ businesses choose us.

Nationwide Reach: Auckland same-day on our fleet, overnight nationwide via trusted operators.
End-to-End Tracking: From the moment we pick up to the moment your customer signs for it, every job tracked.
Honest Pricing: One rate per pickup. No mail handling surcharges, no surprise fees.
Saves Your Team’s Day: No post office queues, no manual booking. Set up once, runs ongoing:
Always a Person to Help: No phone trees, no ticketing system. Call the team and you get someone who can sort it

Who Uses Our Pickup Services?

Our business pickup service is trusted by:

Offices and professional services.
Online stores and subscription brands.
Healthcare and education providers.
Government and local councils.
Remote and home-based business owners.

Whether it’s a few letters or dozens of parcels a day, we build a pickup plan that fits.

WHEN IT CAN't FAIL

Why NZ businesses use us for mail pickup

We’re not a postal service. We’re a courier service that comes to your office on a schedule that fits your business. Set up once, runs ongoing. Long-tenure drivers who know your loading bay, your reception, and your team. Live tracking on every collection. Real people on the phone when something needs sorting.

What areas do you deliver to?

We offer same-day and overnight courier services across all major centres in New Zealand, including Auckland, Wellington, Christchurch, and regional locations.

Can I book a courier to pick up mail or parcels from my office?

Yes, we offer scheduled and on-demand mail and parcel pickup services. Ideal for businesses, our team collects directly from your premises.

How do I open a business account?

You can open an account online in minutes. Our team will be in touch to tailor the right solution for your business needs.

TALK TO SALES

Open an account today.

We’re not a postal service. We’re a courier service that comes to your office on a schedule that fits your business.
Set up once, runs ongoing. Long-tenure drivers who know your loading bay, your reception, and your team.
Live tracking on every collection. Real people on the phone when something needs sorting.

BUILT BY COURIERS. RUN BY COURIERS

Why Our Clients Choose Us

Testimonials

Urgent has been Farro’s valued last mile delivery partner for our ecommerce business for a number of years, delivering both within Auckland and nationwide.

Rachael Allison – GM Marketing Farro Fresh

Urgent Couriers have been Dentons Kensington Swan’s preferred supplier for over 25 years. The team continue to provide outstanding service, are professional, friendly and go out of their way to deliver excellent service. The team always deliver in a timely manner and go above and beyond to meet our requests which include time-critical deadlines. The online technology is constantly updated and we are provided with live tracking details and proof of delivery email updates for every job. Urgent Couriers are a company that can be relied upon, and we would confidently recommend their service.

Lisa – Dentons Kensington Swan

Urgent has provided consistent delivery on our perishable goods within the stated delivery window. Given the delicate nature of the products and the importance of food safety, it is imperative that our meals are delivered with care and expediency. Our customers have high expectations and Urgent have been great at not only delivering a consistently good service but also working with us to smooth out any issues.

David & Becky – Founders and Directors – FED

We’ve been working with Urgent Couriers since day 1, in August 2015. Urgent has been a real strategic partner, anticipating any and all needs, be it geographical expansion or increase of volume for our fast growing business. Being strongly technology led, they develop ahead of time various applications we require to continually expand.

Thomas Dietz – CEO, Woop

I would just like to say what a great service this company provides- parcels always delivered on time in perfect condition anywhere in New Zealand. No matter what value your delivery, they are all treated with extra care, and the wonderful cool units provide the extra care when needed. My first and only port of call for efficient on time deliveries anywhere! Thank You Urgent Couriers!

Jenny – Barfoot & Thompson

Urgent couriers have been working with PB Technologies Ltd Head Office DC team for 8 years, with their amazing Live Track technology / easy-to-use booking page we have better visibility over our deliveries than ever before.

The team is always friendly and helpful and it is a welcome change to what we are used to with other local urgent delivery services.

Henry Peng – PB Tech

We also offer a range of other delivery services, including general logistics and courier services.